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Designed for frontline supervisors and team leaders responsible for day-to-day operational delivery. This 2-day workshop covers work planning and prioritisation, coordinating team schedules, holding individuals accountable, conducting productive one-on-one meetings, and resolving workplace conflicts. Participants practise structured problem-solving techniques and leave with tools for managing underperformance constructively.
Participants in this course will analyze case studies of devolved strategies, practice decision-making simulations under ambiguity, and outline custom action roadmaps to implement directly inside their teams.
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